Privacy policy

Bezel and Bay (Pty) Ltd

PRIVACY POLICY

1. Introduction

1.1
Bezel and Bay (Pty) Ltd values the privacy of individuals who visit our website and interact with our business. We are committed to protecting any information entrusted to us and ensuring that it is handled responsibly and only for its intended purpose.

1.2
We acknowledge the importance of safeguarding personal information and undertake to process such information lawfully and responsibly in accordance with the Protection of Personal Information Act 4 of 2013, as amended (“POPIA”).

1.3
You are not required to provide personal information when browsing the public areas of this website. However, you may choose to submit personal information when completing forms available on our website, including but not limited to:

1.3.1 making an enquiry about our jewellery products or bespoke services;
1.3.2 applying for career opportunities with Bezel and Bay.

1.4
Through this Privacy Policy we aim to balance our legitimate operational interests with your reasonable expectation of privacy. We therefore implement appropriate technical and organisational measures designed to prevent unauthorised access to, or disclosure of, personal information.

1.5
By continuing to use this website, you acknowledge and agree that we may collect, store, process, and manage your personal information for purposes that include:

1.5.1 providing you with access to our website and its features;
1.5.2 responding to enquiries relating to our jewellery products or services;
1.5.3 sending you email communications and updates;
1.5.4 inviting you to events, launches, or promotional activities relating to our brand;
1.5.5 contacting you regarding employment opportunities with Bezel and Bay.

1.6
By continuing to use this website and providing your personal information, you do so:

1.6.1 voluntarily and with the understanding of the contents and terms of this Privacy Policy;
1.6.2 with your informed consent allowing Bezel and Bay (Pty) Ltd to process your personal information as contemplated in this policy.

2. What types of personal information do we process?

We may process personal information including, but not limited to, your name, surname, contact details, email address, educational background, demographic information such as race, gender and age, and any other information voluntarily submitted through our website forms.

3. When will we process your personal information?

Your personal information may be processed when you submit an enquiry through our website, complete an online form, apply for a position with us, or otherwise request communication or services from Bezel and Bay.

4. How do we use your personal information?

4.1
Your personal information may be used for legitimate business purposes connected to our jewellery brand, products, and related services. Examples of how we may use your information include:

4.1.1 responding to enquiries submitted through our website or via email;
4.1.2 providing you with information regarding our jewellery products, bespoke design services, or related offerings;
4.1.3 referring you to relevant third-party service providers where appropriate and with your consent;
4.1.4 improving our website, products, and services by analysing information collected through cookies and similar technologies;
4.1.5 sending newsletters, promotional updates, or invitations to brand events;
4.1.6 meeting any legal, regulatory, or compliance obligations that apply to our business.

5. Sharing of your personal information

5.1
Where necessary to fulfil the purpose for which your information was provided, we may disclose your personal information to third-party service providers. This may include sharing information with:

5.1.1 organisations or individuals engaged by Bezel and Bay (Pty) Ltd to assist with payment processing, debt recovery, or service delivery;
5.1.2 payment platforms or financial service providers used by Bezel and Bay;
5.1.3 regulatory authorities, government bodies, ombudsmen, or tax authorities where disclosure is legally required;
5.1.4 third parties responsible for making payments on behalf of employees;
5.1.5 financial institutions involved in processing payments from clients;
5.1.6 employees, contractors, consultants, and temporary staff members engaged by Bezel and Bay; and
5.1.7 authorised agents acting on behalf of the company.

5.2
Personal information will only be shared where it is necessary to provide services to you or where it supports legitimate business activities of Bezel and Bay. Such purposes may include protecting legal rights, handling complaints, conducting marketing activities, or enforcing agreements between the parties.

5.3
In the course of conducting our business operations, we may engage service providers who assist us with various functions. In such cases, personal information will only be shared after receiving assurances that these providers will process the information lawfully and in accordance with applicable data protection legislation.

5.4
Where required by law or necessary for operational purposes, we may disclose personal information to service providers, contractors, employees, law enforcement agencies, agents, or business partners. Any disclosure will be limited to the information reasonably required for those parties to perform their duties or obligations.

6. Your rights

You have the right to:

6.1 know who is collecting and processing your personal information;

6.2 be informed if your personal information has been accessed or obtained by an unauthorised party;

6.3 request the correction, destruction, or deletion of your personal information where appropriate and subject to legal limitations;

6.4 object, on reasonable grounds, to the processing of your personal information;

6.5 object at any time to the use of your personal information for direct marketing purposes;

6.6 not be subject, in certain circumstances, to decisions based solely on automated processing of your personal information intended to create a profile.

7. Your objection to the use of your personal information

In terms of POPIA, you have the right to object at any time to the processing of your personal information by Bezel and Bay (Pty) Ltd on reasonable grounds. Should you wish to exercise this right, you may complete the prescribed objection form available on the website of the Information Regulator.

8. Correction of your personal information

8.1
You may request that we correct, update, or delete personal information where it is inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or obtained unlawfully. You may also request the destruction or deletion of personal information records that we are no longer authorised to retain under POPIA or any other applicable legislation.

8.2
Requests for correction, deletion, or destruction of personal information must be submitted using the prescribed form available from the website of the Information Regulator.

9. Use of cookies

9.1
Cookies are small data files that websites store on a user’s device for record-keeping and functionality purposes. Information gathered through cookies and similar technologies may be used to understand visitor behaviour and usage patterns on our website. The use of cookies is common practice across websites and helps us enhance the user experience.

9.2
Personal information obtained through cookies will only be used for the purposes for which it was collected. In certain circumstances, such information may also be retained where required for legal, administrative, or research purposes.

10. Links to other sites

While using our website, you may be redirected to third-party websites that operate independently from Bezel and Bay. These external websites may collect information through their own cookies or request personal data. Because we do not control these sites, their privacy practices may differ from ours. Please refer to our Terms and Conditions for information regarding third-party website links and their respective Privacy Policies.

11. Amending this policy

11.1
We reserve the right to modify or update this Privacy Policy from time to time. Any revised version will be published on our website.

11.2
You may request the latest version of this policy at any time by contacting our Information Officer using the contact details provided below.

12. Contact information of our information officer

For any queries or requests relating to this Manual or our Privacy Policy, please contact our Information Officer using the details below:

Information Officer:
Franki Minnaar

Telephone:
072 618 6297

Email:
info@bezelandbay.com

Website:
https://www.bezelandbay.com

Physical Address:
14 Roodekrans Street
Somerset West
7130