TERMS AND CONDITIONS 

UPDATED: 11/03/2026

BEZEL AND BAY (PTY) LTD
WEBSITE TERMS AND CONDITIONS
2026

WEBSITE TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE OR ANY SERVICES PROVIDED THROUGH IT. BY CONTINUING TO BROWSE OR USE THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DISCONTINUE USE OF THIS WEBSITE AND ANY ASSOCIATED SERVICES.

1. WELCOME

1.1

Welcome to our Website and thank you for reviewing these Terms and Conditions.

1.2

These Terms and Conditions regulate your use of this Website and all services, tools, and facilities made available through it by Bezel and Bay (Pty) Ltd, registration number 2022/223370/07, a personal liability company incorporated in accordance with the laws of the Republic of South Africa (the “Company”).

2. ABOUT US

2.1

Bezel & Bay (Pty) Ltd is a Cape Town-based fine jewellery company that focuses on the design and creation of custom engagement rings, wedding bands, and bespoke jewellery pieces. Our work centres around crafting meaningful jewellery that commemorates life’s most important moments. Each piece is produced using precious metals and carefully selected gemstones, and many items are made to order in collaboration with our clients.

2.2

This Website is owned and operated by the Company. Your access to and use of the Website is subject to the terms and conditions outlined in this document (“Terms and Conditions”).

3. GENERAL

3.1 Introduction

3.1.1

These Terms and Conditions apply to all pages and content associated with this Website and must be read together with our Privacy Policy.

3.1.2

Please note that your access to and use of this Website (“the/our/this Website”) is governed by these Terms and Conditions as well as our Privacy Policy.

3.1.3

By visiting this Website and using the services available through it, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions (together with the Privacy Policy), as they may be amended from time to time. If you do not accept these Terms and Conditions, you must discontinue use of the Website.

3.2 Validity and binding nature

3.2.1

These Terms and Conditions regulate the relationship between you, as the user of the Website, and the Company, and constitute a legally binding agreement between the parties.

3.2.2

The Electronic Communications and Transactions Act 25 of 2002 recognises the validity of agreements concluded electronically. Contracts formed via electronic means, including over the internet, are therefore legally equivalent to contracts concluded in writing on paper.

3.3 Amended or updated Terms and Conditions

3.3.1

The Company reserves the right, in its sole discretion, to amend, revise, or replace these Terms and Conditions at any time and in any manner deemed appropriate. This includes the right to modify, add, remove, or update any part of these Terms and Conditions.

3.3.2

It is your responsibility to review the Website periodically in order to remain informed of any changes made to these Terms and Conditions. Any updates will take effect immediately upon being posted on the Website and will automatically apply to you without further notice. Continued use of the Website following such updates will be regarded as acceptance of the revised Terms and Conditions.

3.4 Legal Age and Capacity

3.4.1

Users under the age of 18 (EIGHTEEN) years, or persons who do not possess the legal capacity to enter into binding agreements, may not use this Website.

3.4.2

No individual may access the Website, use its services, or accept these Terms and Conditions if they do not have the legal capacity to enter into a binding contract with the Company. Any such use will occur entirely at the user’s own risk, and the Company accepts no liability for such use.

3.4.3

By using this Website or its services, you confirm and warrant that you are 18 years of age or older, are legally emancipated or have the consent of a parent or legal guardian to be bound by these Terms and Conditions, and that your legal capacity is not limited by mental incapacity.

4. USE OF THE WEBSITE

4.1

Please note that this Website is powered by Shopify Inc., which provides the technological platform enabling us to offer our services. You should review the Shopify Privacy Policy before continuing to use this Website.

4.2

You agree to use this Website solely for lawful purposes. You must not use the Website for any illegal activity, including committing criminal offences, attempting to gain unauthorised access to computer systems, or transmitting unlawful or harmful material.

4.3

Certain materials available on this Website are protected by copyright, trademarks, and other intellectual property rights. Your use of such content is governed by these Terms and Conditions as well as applicable intellectual property laws.

4.4

You may encourage others to visit our Website and review its content. You may also view, display, and print material from the Website for personal and non-commercial purposes only. However, you may not reproduce, modify, distribute, or otherwise exploit any content without obtaining prior written permission from the relevant rights holder. Practices such as deep-linking, embedding, or similar technologies are not permitted. Requests for permission to reproduce or use Website content should be directed to info@bezelandbay.com.

4.5

By accessing this Website, you agree to indemnify the Company against any loss, damage, claim, liability, or expense arising from your use of the Website in breach of these Terms and Conditions.

4.6

The Company reserves the right, at its sole discretion, to suspend or terminate access to the Website or any part thereof, including any user account, if it believes the Website has been used in violation of these Terms and Conditions.

5. ACCESS

5.1

Access to the Website is granted on a temporary basis. The Company reserves the right to modify or withdraw such access at any time without prior notice.

5.2

While we take reasonable steps to keep the Website available, we do not guarantee uninterrupted access. The Company will not be responsible for any loss or damage resulting from interruptions, unavailability, or technical issues affecting the Website.

5.3

The Company may, from time to time, restrict access to certain areas of the Website or limit use to authorised users only.

6. ACCURACY OF WEBSITE CONTENT

6.1

Although we make reasonable efforts to ensure that the information on this Website is accurate and current, we do not guarantee that all content will always be complete, accurate, or up to date. Users should not rely solely on Website content when making decisions and should contact us directly for confirmation where necessary.

6.2

All information provided on this Website is supplied without guarantees, warranties, or conditions regarding its accuracy or completeness. You are advised to obtain independent legal advice before relying on such information or to request written confirmation from us. The Company accepts no liability for any direct, indirect, incidental, special, or consequential loss or damage arising from the use of information contained on this Website.

6.3

While we aim to present our jewellery products on the Website as accurately as possible, natural materials and manufacturing processes may result in slight variations between the product displayed and the product delivered. Differences may arise due to:

6.3.1

Variations in computer screens, monitor settings, and calibration;

6.3.2

Manufacturing adjustments;

6.3.3

Natural characteristics of materials;

6.3.4

Image quality or photographic representation.

7. PAYMENT

7.1

Payment may be made using Visa, Mastercard, or Electronic Funds Transfer (EFT). Card transactions require customers to submit personal information to Bezel and Bay (Pty) Ltd via Payfast by Network, a third-party payment gateway approved by South African banks. Payfast by Network utilises strong encryption protocols, including Secure Socket Layer 3 (SSL3). No card details are stored on this Website. Please review the Payfast by Network security certificate for further details.

7.2

Payments processed via card transactions are handled by third-party providers and are not directly controlled by the Company. Users should review the relevant third-party Privacy Policy before completing any payment transaction.

7.3

Customer login credentials such as usernames and passwords are stored separately from third-party payment systems by Bezel and Bay (Pty) Ltd. Please refer to our Privacy Policy for further information.

7.4

All transactions conducted through this Website will be processed in South African Rand (ZAR).

8. SHIPPING POLICY

8.1 Shipping Within South Africa

Bezel & Bay Jewellery provides complimentary insured shipping for all orders delivered within the Republic of South Africa.

Orders will be dispatched using secure courier services once full payment has been received and, where applicable, once the jewellery item has been completed.

Delivery is available to most locations within South Africa. In the unlikely event that a specific address cannot be serviced by our courier partners or requires special delivery arrangements, Bezel & Bay will contact the customer to arrange a suitable alternative delivery method.

Estimated delivery timeframes will be communicated to the customer upon order confirmation. While we endeavour to dispatch and deliver orders within the indicated timeframe, delays may occur due to circumstances beyond our reasonable control, including courier delays, adverse weather conditions, or other logistical disruptions.

Bezel & Bay shall not be responsible for any loss, cost, inconvenience, or damage resulting from delivery delays that are outside of our reasonable control.

8.2 Delivery Address

Orders will be delivered to the address provided by the customer during the checkout process.

Customers are responsible for ensuring that:

• The delivery address supplied is complete and accurate; and
• A person is available at the address to receive and sign for the delivery.

If a delivery attempt cannot be completed because no one is available to accept the parcel, the courier may attempt redelivery or arrange for the parcel to be collected from the courier’s depot.

8.3 Delivery & Risk

All shipments are fully insured while in transit.

Responsibility and risk in the goods remain with Bezel & Bay until the parcel has been delivered and a signature confirming receipt has been obtained at the designated delivery address.

Once delivery has been completed and signed for, responsibility for the item transfers to the recipient.

All deliveries must be accepted and signed for by an individual 18 years of age or older.

Customers are encouraged to inspect the parcel immediately upon delivery. If the packaging appears damaged, tampered with, or compromised in any way, the courier should be notified immediately and Bezel & Bay must be contacted without delay.

8.4 Delivery Delays

Should Bezel & Bay become aware of any circumstances likely to affect delivery timelines, we will notify the customer as soon as reasonably possible and attempt to arrange an updated delivery timeframe where feasible.

Delivery timeframes are estimates only and may vary depending on courier schedules and the destination address.

8.5 Changes to Delivery

If a customer requests a change to the delivery address or delivery date after an order has already been dispatched, additional courier or administrative charges may apply.

Bezel & Bay reserves the right to recover any reasonable costs incurred as a result of such delivery changes once the parcel has entered the courier network.

8.6 Responsibility After Delivery

Once the parcel has been delivered and a signature confirming receipt has been obtained at the nominated delivery address, the customer assumes full responsibility for the goods.

Bezel & Bay will not be liable for any loss, theft, or damage occurring after delivery has been confirmed.

9. RETURN & CANCELLATION POLICY

9.1 Compliance with Consumer Protection Act

Bezel and Bay (Pty) Ltd, trading as Bezel & Bay Jewellery, operates in accordance with the Consumer Protection Act, 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act (“ECTA”).

Where a customer exercises their statutory right to cancel an online purchase of a standard, ready-to-wear item within 7 (seven) days of delivery, the item must be returned in the same condition in which it was received. This includes all original packaging, certificates, and accompanying documentation.

Provided that the returned item is received in its original condition, Bezel & Bay will process a refund within 7 (seven) business days after the returned item has been received and inspected.

Where permitted under applicable law, Bezel & Bay reserves the right to deduct reasonable costs incurred, including courier charges or transaction processing fees.

9.2 Cancellation of Orders

Customers may request cancellation of an order before dispatch or before production has commenced.

Where an order is cancelled:

• If cancellation occurs before production or sourcing of materials has begun, Bezel & Bay may refund the payment after deducting reasonable administrative, design, or sourcing costs already incurred.
• If materials have already been sourced or production has started, Bezel & Bay reserves the right to charge a reasonable cancellation fee in accordance with the Consumer Protection Act. This fee may take into account costs relating to design work, labour, and the procurement of materials.

9.3 Custom & Bespoke Jewellery

Custom-made, bespoke, resized, engraved, or otherwise personalised jewellery pieces are manufactured according to the specific instructions and specifications of the customer.

In terms of the Electronic Communications and Transactions Act, goods that are produced according to a customer’s specifications or that are clearly personalised are excluded from the standard cooling-off return provisions.

Accordingly:

Custom jewellery orders may not be cancelled or refunded once production has commenced, except where required by applicable provisions of the Consumer Protection Act.

9.4 Product Unavailability

In the unlikely event that a product becomes unavailable after an order has been placed and payment has been received, Bezel & Bay will inform the customer as soon as reasonably possible.

The customer may then choose to:

• Receive a full refund, or
• Select an alternative product of equal value.

Where a refund is required, it will be processed within 7 (seven) business days after cancellation has been confirmed.

9.5 Refund Method

Refunds will be issued using the same payment method originally used for the purchase unless an alternative arrangement is agreed upon.

The time required for the refunded amount to reflect may vary depending on the policies of the relevant payment provider or financial institution.

9.6 Product Characteristics and Care

9.6.1 Natural Characteristics

Many of the materials used in Bezel & Bay jewellery, including diamonds, gemstones, and precious metals, are natural materials. As a result, variations in colour, tone, inclusions, and natural markings may occur. These characteristics form part of the natural beauty and uniqueness of each piece and should not be regarded as defects.

9.6.2 Handmade and Bespoke Items

Many Bezel & Bay pieces are handcrafted or produced in small batches. As a result, slight variations in finish, dimensions, stone placement, or detailing may occur between pieces. Such minor differences are normal and do not constitute faults or defects.

9.6.3 Stone Appearance and Size

Images displayed on the Website are intended for illustrative purposes only. The appearance, scale, and colour of gemstones may vary depending on lighting conditions, photography, and screen display settings.

9.6.4 Jewellery Care

Jewellery is delicate by nature and should be handled and worn with appropriate care. Damage caused by improper handling, impact, misuse, or failure to follow reasonable jewellery care practices will not be regarded as a manufacturing defect.

9.6.5 Ring Sizing

Customers are responsible for ensuring that ring sizes provided for custom or made-to-order rings are accurate. While Bezel & Bay may assist with resizing where possible, resizing may not be possible for certain designs and additional costs may apply.

9.6.6 Wear and Tear

Normal wear and tear, including scratches, surface marks, or loosening of stones over time, may occur with regular use and does not constitute a defect.

10. DISCLAIMER

10.1

To the maximum extent permitted by applicable law, the Company disclaims all warranties and representations of any nature, whether express or implied, including but not limited to implied warranties relating to the suitability or fitness of content or products promoted on this Website for any particular purpose.

10.2

This Website, together with all services, materials, content, functions, and information made available through it, is provided on an “as is” and “as available” basis, without any express or implied warranties. This includes, without limitation, warranties relating to data accuracy, availability, uninterrupted access, or performance.

The Company makes no guarantees regarding the availability, reliability, accuracy, completeness, usefulness, or suitability of any information provided on the Website. Furthermore, we do not warrant that the Website will operate without interruption, be secure, remain error-free, or that any defects will be corrected.

We also make no representations that the Website or the services offered through it will meet the particular requirements or expectations of users.

10.3

The Company accepts no liability for any direct, indirect, incidental, special, or consequential loss or damage arising from or connected to the use of, or inability to use, this Website.

11. LIMITATION OF LIABILITY

11.1

You acknowledge and agree that your use of this Website is undertaken entirely at your own risk. The Website and all materials contained on it are provided on an “as is” basis, and the Company makes no warranties or representations, whether express or implied, regarding the accuracy or reliability of the Website’s content.

The Company does not guarantee that the functionality of the Website will be uninterrupted or error-free, nor that the Website or its servers are free from viruses or other harmful components.

11.2

By accessing and using the Website, you agree –

11.2.1

to indemnify, defend, and hold harmless the Company, including its owners, directors, employees, officials, suppliers, agents, and representatives, from and against any loss, damage, injury, liability, or claim arising from any act or omission by you, or by any third party acting on your behalf, in connection with your use of the Website; and

11.2.2

that the Company, including its owners, directors, employees, officials, suppliers, agents, and representatives, shall not be liable for any loss or damage of any kind, whether direct, indirect, or consequential, or for any expenses whatsoever incurred by a user as a result of reliance on the Website or its content.

Neither the Company nor its agents or suppliers will be responsible for any special, incidental, indirect, or consequential damages resulting from your use of the Website, your inability to access or use it, or the use of any linked websites, even if the Company has been advised of the possibility of such damages.

12. INTELLECTUAL PROPERTY

12.1

The Company retains copyright ownership of the Website and all existing and future content published on the Website, except where such content is owned by third parties.

12.2

Subject to these Terms and Conditions, the Company grants users a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website’s content for personal, informational, and non-commercial purposes only. Users may download, view, display, or print content from the Website for such purposes.

In addition, users may copy and distribute information obtained from the Website for non-commercial purposes, provided that –

12.2.1

the information does not originate from third-party sources;

12.2.2

the Company is notified of such use; and

12.2.3

the Company is acknowledged as the source by referencing the Website address.

12.3

No part of this Website or its content may be reproduced, duplicated, copied, resold, or otherwise used for any commercial purpose without the prior written consent of the Company.

12.4

All intellectual property rights in the software and content made available on this Website—including but not limited to photographs, logos, text, images, video, audio, and other materials—remain the property of the Company and/or its licensors.

Such proprietary works, including the compilation of these materials, are protected by South African and international copyright laws and treaties and belong to the Company, its affiliates or subsidiaries, and/or third-party rights holders (the “Intellectual Property Owners”). All rights are reserved.

Users may store, print, or display such content solely for personal use.

12.5

Unless expressly stated otherwise, all individuals (including their names and images), trademarks, services, content, or locations referenced on this Website are not associated with, linked to, or affiliated with the Company. Users should not assume the existence of any such relationship.

Any trademarks or brand names appearing on this Website remain the property of their respective owners.

12.6

All intellectual property rights in the relevant content remain reserved and owned by the applicable Intellectual Property Owners. Except as expressly provided in these Terms and Conditions, no licence or rights are granted to users under any copyright, trademark, patent, or other intellectual property rights.

12.7

Users may not publish, manipulate, distribute, reproduce, or otherwise use any Website content in any format, nor may such content be used in connection with any commercial activity or enterprise.

Any unauthorised use, reproduction, modification, or distribution of Website content constitutes an unlawful infringement of the Company’s intellectual property rights.

13. COOKIES AND TRACKING TECHNOLOGY

13.1

This Website may utilise cookies and similar tracking technologies depending on the features made available. These technologies assist in collecting information such as the type of browser being used, the operating system of the user, the number of visitors accessing the Website, and how visitors interact with the Website.

Cookies also help improve the user experience by allowing the Website to be customised and optimised for visitors.

13.2

Cookies and tracking technologies generally do not collect personal information directly. However, where a user has previously provided personally identifiable information, such information may be associated with cookie data. For further information regarding the use of personal information, please refer to our Privacy Policy.

14. PRIVACY POLICY

14.1

Your privacy is important to us, and we are committed to safeguarding the personal information that you provide.

14.2

You may browse and use this Website without disclosing personal information. However, in order to analyse usage patterns and improve the functionality of the Website, we may collect certain information relating to visits to the Website, including the number of visits, pages viewed, and similar usage data.

14.3

Please note that these Terms and Conditions, as well as your access to and use of this Website, are subject to our Privacy Policy.

14.4

The Payfast by Network Privacy Policy may be accessed by clicking here.

15. DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from or relating to these Terms and Conditions shall, to the extent permitted by law, be referred to arbitration in Cape Town, Western Cape, at a venue determined by the Company, and conducted in accordance with the Uniform Rules of the High Court of South Africa.

16. GOVERNING LAW

These Terms and Conditions, including their interpretation and the resolution of any disputes arising from them, are governed by the laws of the Republic of South Africa.

The parties hereby submit to the exclusive jurisdiction of the South African courts in respect of any matter arising out of or in connection with these Terms and Conditions.

17. ENTIRE AGREEMENT

These Terms and Conditions constitute the complete agreement between the Company and the user regarding the use of this Website.

They supersede and prevail over any disclaimers, notices, or statements that may appear in any communication received by the Company from the user.

18. SEVERABILITY

Each provision contained in these Terms and Conditions shall, where possible, be interpreted in a manner that ensures it remains valid and enforceable under applicable law.

If any provision or part of a provision is found to be invalid, unlawful, or unenforceable, such finding will not affect the validity or enforceability of the remaining provisions, which will continue to remain in full force and effect.

19. INDULGENCE

Any relaxation, extension, delay, or concession (collectively referred to as an “Indulgence”) granted by the Company in exercising any right under these Terms and Conditions shall not be regarded as a waiver of that right.

Similarly, the Company’s failure to exercise any right shall not prevent it from enforcing that right at a later stage or from pursuing any available remedy. No Indulgence granted by the Company will constitute a waiver of any other rights.

20. COSTS

The Company will not be responsible for any costs incurred by users in obtaining professional, legal, or other advisory services relating to the interpretation or application of these Terms and Conditions.

21. CONTACT US

We welcome any comments, feedback, or questions relating to these Terms and Conditions.

Please direct all enquiries to us by sending an email to:

info@bezelandbay.com