Shipping policy
Bezel and Bay (Pty) Ltd
SHIPPING POLICY
1. Shipping Within South Africa
Bezel & Bay Jewellery provides complimentary insured shipping for all orders delivered within the Republic of South Africa.
Orders will be dispatched using secure courier services once full payment has been received and, where applicable, once the jewellery item has been completed.
Delivery is available to most locations within South Africa. In the unlikely event that a specific address cannot be serviced by our courier partners or requires special delivery arrangements, Bezel & Bay will contact the customer to arrange a suitable alternative delivery method.
Estimated delivery timeframes will be communicated to the customer upon order confirmation. While we endeavour to dispatch and deliver orders within the indicated timeframe, delays may occur due to circumstances beyond our reasonable control, including courier delays, adverse weather conditions, or other logistical disruptions.
Bezel & Bay shall not be responsible for any loss, cost, inconvenience, or damage resulting from delivery delays that are outside of our reasonable control.
2. Delivery Address
Orders will be delivered to the address provided by the customer during the checkout process.
Customers are responsible for ensuring that:
- The delivery address supplied is complete and accurate; and
- A person is available at the address to receive and sign for the delivery.
If a delivery attempt cannot be completed because no one is available to accept the parcel, the courier may attempt redelivery or arrange for the parcel to be collected from the courier’s depot.
3. Delivery & Risk
All shipments are fully insured while in transit.
Responsibility and risk in the goods remain with Bezel & Bay until the parcel has been delivered and a signature confirming receipt has been obtained at the designated delivery address.
Once delivery has been completed and signed for, responsibility for the item transfers to the recipient.
All deliveries must be accepted and signed for by an individual 18 years of age or older.
Customers are encouraged to inspect the parcel immediately upon delivery. If the packaging appears damaged, tampered with, or compromised in any way, the courier should be notified immediately and Bezel & Bay must be contacted without delay.
4. Delivery Delays
Should Bezel & Bay become aware of any circumstances likely to affect delivery timelines, we will notify the customer as soon as reasonably possible and attempt to arrange an updated delivery timeframe where feasible.
Delivery timeframes are estimates only and may vary depending on courier schedules and the destination address.
5. Changes to Delivery
If a customer requests a change to the delivery address or delivery date after an order has already been dispatched, additional courier or administrative charges may apply.
Bezel & Bay reserves the right to recover any reasonable costs incurred as a result of such delivery changes once the parcel has entered the courier network.
6. Responsibility After Delivery
Once the parcel has been delivered and a signature confirming receipt has been obtained at the nominated delivery address, the customer assumes full responsibility for the goods.
Bezel & Bay will not be liable for any loss, theft, or damage occurring after delivery has been confirmed.